Multilingual Business Communication

April 9, 2009

Improve your employee communication skills…and then check it!

Filed under: business communication, employee communication, Nina Vermaesen — meertaligebedrijfscommunicatie @ 6:26 pm


Effective communication in the workplace is crucial for the employee morale. Organisations that do not take this into account suffer from disengaged employees. Employees will nonetheless put in that extra effort when they are kept informed openly and honestly on aspects of their job and when they feel they are being listened to with empathy.

So, what and how should you communicate with your employees? Communication in the workplace should satisfy the three key employee “needs” before they can be engaged and highly productive. Each and every employee needs to:

·         Know facts about the organisation and their specific job

·         Master the practical skills required to do their job

·         Feel that they belong to the organisation. They need to feel self-worthy, listened to, respected, trusted and valued

At this point, though, most managers predominantly concentrate on the first two communication needs and pay less attention to the need that employees need to “feel”. It is in this dimension that employee communications are regularly lacking. Employee surveys have already proven that not only employees benefit from a better focus on this third communication need, but also the company itself. Therefore, it is certainly a valuable business strategy.

To check your progress on building positive working relationships, you can use the Workplace Culture Checklist. It helps you to have a better insight in the areas where you are doing well and those that still need improvement.


1 Comment »

  1. I think it is crucial as well to inform employees about long-term goals of the company. If management remains silent about important changes in future, this may cause misunderstanding and distrust. Being able to see the big picture is very stimulating to involved workers. I know, it seems obvious, but in companies with hierarchical management structures things like this tend to be forgotten.

    Comment by Ankie Dees — June 10, 2009 @ 4:32 am

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